Refund and Returns Policy:

 

At The Endurance, our commitment is to your satisfaction and ensuring a positive experience with every purchase. We understand that circumstances may arise where a refund or return is necessary. Below is our Refund and Returns Policy to guide you through the process.

 

1. Refund Policy:

We offer a straightforward refund policy to ensure your peace of mind:

 

1.1 Eligibility:

To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.

Perishable goods, such as opened food items, are not eligible for refunds.

 

1.2 Refund Process:

Contact our Customer Service team within 5 days of receiving your order to initiate the refund process.

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

 

2. Returns Policy:

We aim to make the returns process as smooth as possible:

 

2.1 Return Eligibility:

 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.

Returns are not accepted for perishable goods.

 

2.2 Return Process:

Contact our Customer Service team within 5 days of receiving your order to request a return.

Our team will guide you on the return shipping process and provide the necessary details.

Please securely pack the item, include the original packing slip, and ship it to the address provided by our Customer Service team.

 

2.3 Inspection and Approval:

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your return.

If approved, your refund will be processed, or an exchange will be initiated based on your preference.

 

3. Exchanges:

 

3.1 Eligibility:

We only replace items if they are defective or damaged.

 

3.2 Exchange Process:

If you need to exchange an item for the same one, contact our Customer Service team within 5 days of receiving your order.

Our team will guide you through the exchange process, including return shipping details.

 

4. Contact Information:

For any inquiries or to initiate a refund or return, please contact our Customer Service team at support@thendurance.in or +91 89516 21028.

 

5. Note:

Refunds and returns are subject to compliance with the terms outlined in this policy.

We reserve the right to amend this policy at our discretion.